IT Technician

Overall purpose of the post:  

Responsible for the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure.  

Objectives: 

• To ensure that the integrity of the ICT infrastructure is maintained. 
• To support the delivery of ICT across the curriculum. 
• To advise staff on emerging technologies as appropriate. 
• To contribute to the vision of the ICT development. 

Duties and Responsibilities: 

• Management of the network infrastructure, servers, workstations and software. 
• To ensure that staff’s ICT Support requests are dealt with effectively. 
• Identify, plan and cost future development and upgrades to the ICT infrastructure. 
• Design and development of ICT-based administrative processes and procedures. 
• Leading the use of the ICT Network for Data Management, security, AV, telecommunications. 
• Data Protection officer for the school. 

Specific Responsibilities include: 

• Management of the school network including Management Information Systems (MIS). 
• Identify, plan and cost all future developments and upgrades of the ICT infrastructure. 
• Liaise with appropriate suppliers re: purchasing requirement and Licencing. 
• Ensure data protection applications are current and within the requirements of the Act. 
• Responsibility for back-up systems and disaster contingencies as they affect the administration and curriculum networks. 
• Advise the Bursar on emerging technologies as appropriate. 
• Advise the Bursar on the implementation of ICT policies and procedures. 
• Management of IT budget and obtain quotes as appropriate to ensure best value for the school. 
• Maintain Inventory of all equipment for insurance arrangements. 
• Provide in-house training as appropriate to Staff. 
• Provide technical support, including guidance and training to teachers, other staff, parents and students. 
• Arrange for the repair of hardware faults with outside agencies. 
• Liaison with appropriate outside agencies. 
• Manage the installation of all new computer hardware including wireless, fibre optic, networks and external projects, as required. 
• Manage and implement the installation of all new computer software as required, enabling the delivery of ICT to all curriculum areas, and provide ongoing support to staff. 
• Arrange annual inspection and safety testing of computer equipment. 
• Manage the day-to-day maintenance of the school’s computer systems, including: 
• Network user database and password allocations. 
• Management of internet filters. 

• Routine planned preventative maintenance. 
• Daily checking of overnight back-up and relevant routine procedures for safe storage of back-up data. 
• Monitoring of virus software and usage of internet to ensure safe practices. 
• Ordering of IT consumables as required to ensure safe practices. 
• Responsibility for all planned ICT works and liaise with works and to liaise with external contractors. 
• Manage appropriate technical support to curriculum and administration networks. 
• Trouble-shooting of equipment failures and replacement with back-up equipment to ensure continuity for staff. 
• Continual observation of equipment on site to ensure minimal risk to the school. 
• Assist staff with ICT related problems and attend staff meetings as required to cover IT topics and operational issues. 
• Responsibility for maintaining the school’s computer inventory, insurance list and computer audit. 
• Administration of the email system. 
• Ensure that all ICT requests entered to the Helpdesk management system are processed in a timely manner and staff kept up to date with progress. 
• Creation of ICT Support Manuals to assist staff in the basic elements of ICT. 
• Liaise with appropriate staff on new ICT projects. 
• Advise staff in the best use of ICT for the required project. 
• Project manage all school ICT installations. 
• Liaise with contractors in conjunction with the Facilities Manager (where appropriate) for new-build or refurbishment projects. 
• Respond to specified requests from the School Leadership Team for the design and development of administrative processes and/or procedures. 
• Manage remote access for staff. 
• Manage of peripheral equipment such as scanners, printers, projectors etc. 
• Setting up of AV equipment as required and lighting for assemblies, school productions etc. 
• IT lesson technical support as required to include animation, videos and robotics. 
• Supporting the facilities team when required, including the setting up of school events. 
• All school events are to be attended to as required, including weekends and evenings.
• Reports directly to the Bursar .

Additional duties: 

• To play a full part in the life of Ruthin School, to support its distinctive aims and ethos and to encourage students to follow this example. 
• To participate in induction training, staff review processes and professional development opportunities. 
• To comply with any reasonable request from line manager to undertake work of a similar level that is not specified in this job description. 
• To undertake professional duties that may be reasonably assigned by the Head/Bursar/SLT. 
• Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified. 

Health and Safety: 

• Working to the risk assessment standards, the ICT Technician must ensure that health and safety procedures are adhered to and the correct equipment is used at all times. 
• It is an employee’s responsibility to take reasonable care of themselves and others and anybody affected by their undertaking including any act(s) or omissions. 
• Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified. 
• The school will endeavor to make any necessary reasonable adjustments to the job and the working environment to enable access to employment opportunities for disabled job applicants or continued employment for any employee who develops a disabling condition. 
• This job description is current at the date shown, but, in consultation with you, may be changed by the Bursar to reflect or anticipate changes in the job commensurate with the grade and job title. 

Person Specification: ICT Technician 

Safeguarding – Ruthin School holds safeguarding at the core its activities. All staff have a personal responsibility for the well-being of children and staff and are expected to sign up to the school’s Code of Conduct.