TIOB – Managing difficult conversations
November 14 @ 10:30 am - 12:30 pm
- Date: November 14, 2024
- Time: 10:30 – 12:30
- Cost: TIOB Member Rate – £135, Non-member Rate – £270
- Audience: Deputy Heads, Assistant Heads, Heads of boarding, Houseparents, Assistant houseparents.
- Platform: Zoom (online)
Course Outline:
It would be great if, in life, we only ever met people that we liked, enjoyed being with, and found easy to get along with.
Unfortunately, this is not the case. People are different. Some are like us, and some are very different.
These differences can sometimes make relationships difficult, and this in turn can affect how we feel, and what we do. This makes “Managing Difficult Conversations” with people whom we live and work with challenging.
What does ‘difficult’ mean?
Our brain is our own central computer that takes in information from the world around us and gives that information meaning. However, different people interpret events and information differently. We don’t all see the same thing in the same way. This session will provide some insights into how and why Mastering the art of Difficult Conversations is important.
The session will be interactive, including some group activities and discussions.
By the end of the session you will be able to:
- Understand the types of difficult conversations
- Identify the impact of non-action
- Understand the pitfalls when managing a difficult conversation
- Identify key aspects that drive behaviour
- Understand the approaches for different characters
- Identify the steps to help you Master Difficult Conversations
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